top of page

Shipping & Returns

Shipping Policy

  1. We value our customers’ privacy. We never share or sell your information with any third parties or companies or vendors. 

  2. All of your records and transactions are always stored and filed securely in our company. 

  3. All of our operations including shipping and handling are inhouse and at no point your data or information is shared with anyone outside our organization. 

  4. We are always working to improve our capabilities to improve privacy for our customers through the implementation of new software and IT policies. 

Return & Exchange Policy

  1. We sell whole hospitality supplies and hotel products online. Our product line includes wholesale bed linen for hotels, hotel towels, hotel pillows, hospitality soaps and shampoos and many discounted hotel linen items. 

  2. We are fully committed to customer satisfaction and offer flexible refund and return policies. 

  3. Returns are accepted within the 10 days of the receipt of goods if the Merchandize is not washed or used 

  4. 7% Restocking Fee applies to all returns.

  5. Customer is responsible for the shipping charges both outgoing and incoming 

  6. For a valid return: a refund will be processed minus the restocking fee and all shipping charges 

  7. Customers are responsible to ship the products to our designated warehouse for returns in the original packaging.

  8. Customers must inform and get pre-authorization for returns in order to be eligible for full refund 

  9. Company reserves the right to issue refunds as store credit in certain circumstances 

  10. Damaged or used products won’t be accepted as Returns.

  11. If customer wants to cancel and order after the payment is processed a 3% order cancellation fee will apply 

  12.  7% restocking fee will apply to all refunds once the order is processed and shipped out of our warehouse 

  13. Some refunds will be issued as store credits depending on the types of returns accepted 

bottom of page