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Call us : 877 61 Bloom (25666)
Call us : 877 61 Bloom (25666)

FAQ

FAQ’S

How do you differentiate your company from other suppliers?

Bloom Linen brands all of its products for quality control and directly import from our dedicated manufacturers into our warehouse. You will always get the same consistent quality with our branded logo guaranteeing product quality satisfaction order after order.

All of our products are located in our own warehouse. To ensure quality of service we don’t outsource any of our operations.

We assign dedicated account managers to our customers and ensure that our sales professionals don’t exceed a certain number of accounts so that their ability to provide personalized sales and support is unmatched in the industry.

Our staff members in sales, shipping, IT, and operation are highly dedicated and specialized professionals chosen on merit who will always provide you a very specialized service.

How do I place an order?

You can call 1-877-61 BLOOM (25666) to place an order with our dedicated sales team member. Your order can also be faxed to 416-946-1843. A sales inquiry can also be emailed to sales@bloomlinen.com. You can also send a sales inquiry via our website.

What payment methods do you accept?

We accept the following methods of payment:

  • MasterCard
  • Visa
  • Visa Debit
  • Direct Deposit to our bank account
  • Email Money Transfer
  • Company Checks
  • Money Orders.

How secure is shopping in the Online Shop? Is my data protected?

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Do you have Products available immediately?

All of our products are available in our warehouse located in Toronto, Canada. We sell our branded products to ensure the highest standards of quality.

What is your shipping policy?

Orders received before 2 PM Eastern time are shipped from our warehouse the same day Orders received after 2 PM are shipped next business day.

What is your return Policy?

Any merchandise that is not washed can be returned within 10 days of the receipt of the order. Shipping charges are not refundable. 5% restocking fee will be charged on all returned orders. The refund will be given as store credit.

How long does it take for me to get the shipment after it is shipped?

The shipping timeline depends on which shipping / Courier Company is used. Our general direction is to use the most economical shipping company. Higher shipping rates will apply if we are directed to choose a faster timeline for the order delivery.

General Timelines for the order delivery for various locations are:

  • Ontario: Next day*
  • Quebec: 2 days*
  • Eastern Provinces: 5 to 7 days*
  • Manitoba, Saskatchewan: 4 to 6 days*
  • Alberta and British Columbia: 5 to 7 days*
  • Yukon, North West Territories, Nunavut: 7 to 10 days*

*Delivery locations classified by courier companies as beyond points will have a longer delivery timeline.

When will I be charged?

Payment is charged immediately after security checks from your bank issuer and Captive have been authorized.

How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your inquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

I did not receive a confirmation email

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

The item/size I ordered is out of stock. Why was it on the website?

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in dispatch. Our system does not record individual size quantities, if you order several items in the same size you may experience a slight delay. If this is the case, we will let you know as soon as possible and will offer to substitute the item for another item of similar style/color/ size or we will offer a refund.

How long will my order take to be processed?

We endeavor to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide.

What is your business hours?

Our business hours are Monday to Friday 8:00 AM – 5:00 PM.

Do you have retail store that sell your products?

We don’t have a retail store but you are always welcome to visit our office and warehouse in Toronto to shop and check our products. Some customers pick their orders directly to save on shipping costs.

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